Some entrepreneurs try to handle customer service themselves or parcel duties out among their employees, but this approach usually leads to results that are far from ideal. It takes workers away from their essential duties and moves your time and attention away from your core business. Customer service is a perfect fit for outsourcing since most of its related tasks can be completed over the phone and online, so it can be handled anywhere. With bilingual customer service BPO staffing from another time zone, you’ll have extended staff coverage. Your outsourced workers offer flexibility since you can schedule more hours for high-volume periods and tailor their duties and hours to suit your needs. This gives you much more versatility than you're likely to have with in-house employees.
KMER Outsourcing connects with workers in Cameroon, which allows you to save a great deal of money on customer service and other duties that can be outsourced. The rate of pay is much lower in Cameroon than it is in Canada, so you’ll be able to save money while still providing competitive, livable wages. And you won’t have to pay full time wages if there aren’t enough tasks to take up full time hours. You’ll also save money since you won’t have to pay for benefits for outsourced jobs.
Our bilingual customer service BPO staffing in Cameroon provides a perfect fit for Canadian employers. Just as it is in Canada, Cameroon’s two official languages are English and French. This ensures your outsourced customer service staff will be able to communicate easily with your customers and they’ll easily receive assistance. Customers will feel as though they're a priority since you're meeting their needs.
Since these are roles that can be difficult to fill at home, you won’t be taking jobs away from qualified Canadians. You can still continue to hire locally to fill dynamic roles.
Contact KMER Outsourcing to learn more about our bilingual customer service offshore outsourcing staffing solutions to Cameroon, and how it allows you to save money while providing a high level of customer service.